Statxt API
All error codes
All error codes

opted_out

HTTP 422Not retryable

Recipient has opted out (replied STOP). The send cannot complete.

How to resolve

  • The recipient replied STOP to a previous message.
  • Opted-out contacts can only be re-opted-in if they send a START keyword.
  • Attempting to send to opted-out contacts violates carrier regulations.

Example response

JSON

{
  "object": "error",
  "code": "opted_out",
  "message": "Recipient has opted out (replied STOP). The send cannot complete.",
  "request_id": "req_example123",
  "docs_url": "https://docs.statxt.com/api/errors/opted_out"
}

SDK handling

TypeScript

import { StatxtClient, StatxtApiError } from "@statxt/sdk"

const client = new StatxtClient({ apiKey: process.env.STATXT_API_KEY! })

try {
  await client.messages.send({ ... })
} catch (err) {
  if (err instanceof StatxtApiError && err.code === "opted_out") {
    // Recipient has opted out (replied STOP). The send cannot complete.
    console.error(err.requestId) // include in support tickets
  }
}

Public reference: /docs/errors/opted_out